FactualTV - The best online resource for documentary films.
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Please see our FAQ below for input on the most common questions and problems.
Please contact us at
support@factualTV.com
with any other support inquiries.
General questions
FactualTV.com is the leading online destination for factual programs and documentaries.
We have over 1000 titles (and constantly growing) in our video library.
Our videos are either available to stream for FREE in "good-Internet" quality, supported with
advertising, or available to BUY and download as a video file to your desktop in a "better-than-DVDÓ quality.
Videos that are not available to stream for FREE, can be streamed via a rental option.
In order to view full length FactualTV videos you need to register and create an account. It only takes a minute! In order to buy or rent a video you need to buy credits that you use for purchasing videos. When you register and activate your account we will give you a few credits for free to get you going.
In order to view full length FactualTV videos you need to register and create an account. It only takes a minute! In order to buy or rent a video you need to buy credits that you use for purchasing videos. When you register and activate your account we will give you a few credits for free to get you going.
Content related questions
The price for buying & downloading videos for unlimited viewing offline in
"better-than-DVD" quality, depends on a number of factors such as the length, quality and type of video. The price for a
typical 50 minute long program is 1,99 credits (equivalent to Û1,99 or approximately US$3).
The price can be significantly higher if the title is new or in for example HD format.
Each credit corresponds to Û1 or approximately US$1,50 (check up how your local currency relates to Euro here: www.oanda.com).
In order to be able to pay for a video you need to click on the Credits link in the top menu of our service (when logged in) and buy credits via the PayPal payment function, which accepts Visa, Mastercard and other credit cards.
In order to be able to pay for a video you need to click on the Credits link in the top menu of our service (when logged in) and buy credits via the PayPal payment function, which accepts Visa, Mastercard and other credit cards.
If a video is FREE to watch or not depends our agreement with the content provider. In
general you could say that the FREE alternative is intended for occasional viewing via a
computer using a broadband connection. The download alternative is for collectors, and for
people who really want optimal picture quality to watch on their television set.
FactualTV videos are currently only provided in the original language, mostly English.
We hope to make subtitles available in major languages in future releases.
Technical questions
To watch videos at FactualTV at high quality we recommend that you have a broadband connection of at least 1Mbit/s.
Our videos are encoded in Flash for streaming and in WMV for download.
If you buy & download the video, we can ensure a high quality television experience.
All streams are of "high-InternetÓ quality, and should be possible to stream on most broadband connections.
The time it takes until the video starts to play on your computer depends on your actual Internet connection speed.
To get permission from program-makers to sell and distribute their videos on the Internet
they require us to implement a copyright control technology called DRM (Digital Rights Management). For
the time being there is no appropriate DRM technology available for Mac. We hope this situation will change
and we will pursue any option of getting our shows onto the Mac.
To watch videos being streamed at FactualTV.com the recommended system requirements are:
Microsoft Internet Explorer 6.0, Mozilla Firefox 2.0.07 or Netscape 7.1
Flash Player (Version 9.0.115 or later)
Download the latest Flash Player here
1.5 GHz CPU or higher
512 MB RAM
1 GB free hard-drive space
16 MB video card
Broadband/ADSL
Microsoft Internet Explorer 6.0, Mozilla Firefox 2.0.07 or Netscape 7.1
Flash Player (Version 9.0.115 or later)
Download the latest Flash Player here
1.5 GHz CPU or higher
512 MB RAM
1 GB free hard-drive space
16 MB video card
Broadband/ADSL
Your browser likely restricts you from downloading any type of files.
Please follow instructions from your browser to allow the browser to download the file.
Please note that you need to have Windows Media Player version 10 or later installed and that the player needs to be individualized. To individualise you player please click here .
Please note that you need to have Windows Media Player version 10 or later installed and that the player needs to be individualized. To individualise you player please click here .
You probably need to download Adobe Flash player 9.
Download here
.
You probably need to upgrade your Flash Player.
Download the latest Flash Player here
.
Digital Rights Management (DRM) is a copyright protection and anti piracy technology.
It limits playback of protected digital media files to devices owned by the person to which they were licensed/sold.
In order to play the downloaded media file (the video), a valid licence for that specific file must also be present on the playback device. So, if a media file is copied from one computer it will not play until a valid licence is acquired.
As well as limiting where media can be played, DRM can also be used to limit when it can be played. A DRM-protected file can be set to play only a certain number of times or to expire after a certain period.
The standard DRM licence offered by FactualTV for a purchased and downloaded video allows the video to be played back any number of times on the computer on which it was downloaded and will never expire.
In order to play the downloaded media file (the video), a valid licence for that specific file must also be present on the playback device. So, if a media file is copied from one computer it will not play until a valid licence is acquired.
As well as limiting where media can be played, DRM can also be used to limit when it can be played. A DRM-protected file can be set to play only a certain number of times or to expire after a certain period.
The standard DRM licence offered by FactualTV for a purchased and downloaded video allows the video to be played back any number of times on the computer on which it was downloaded and will never expire.
The time it takes to download a video file to your PC depends on a number of factors such as
the size of the video file and the speed of your broadband connection.
A typical 50 minutes factual program is 600MB in size. This will take around 10 minutes to download on a 1Mbit/s connection or just 1 minute with a 24Mbit/s connection.
A typical 50 minutes factual program is 600MB in size. This will take around 10 minutes to download on a 1Mbit/s connection or just 1 minute with a 24Mbit/s connection.
If you have chosen to purchase a video you first need to download the entire file to
your computer before you can start watching. This is due to the need to first install a license for
the video file in order to protect it and also to secure that you have received the entire video file.
If you have downloaded the video on one computer (PC) and want to watch it on
another computer, you can. However, you need to login to FactualTV and download it
again onto the second computer. This second time you download
the video you do not have to pay for the video but download it directly.
Yes, you can watch our videos on your TV. To watch FactualTV on your TV you can do this:
Connect your computer directly with your TV. The easiest way to connect the computer is via
an appropriate video/display cable, such as VGA, DVI, HDMI or s-video.
Please refer to the documentation for your computer hardware for more information about your Machine's capability to interface with a TV. In most cases, connecting your computer to your TV is as simple as using an s-video connection. S-video is a standard 4-pin video connection available on most TVs. S-video only transfers the video image, so you will also need to connect the audio out port on your computer to external speakers or to a home stereo system.
If you are using a Microsoft Media Center PC, detailed information is available on their Web page, click here for information .
Please refer to the documentation for your computer hardware for more information about your Machine's capability to interface with a TV. In most cases, connecting your computer to your TV is as simple as using an s-video connection. S-video is a standard 4-pin video connection available on most TVs. S-video only transfers the video image, so you will also need to connect the audio out port on your computer to external speakers or to a home stereo system.
If you are using a Microsoft Media Center PC, detailed information is available on their Web page, click here for information .
All of your purchased FactualTV videos are stored in "My Videos" within the service and are generally
available to download again in case you lose them.
The amount of disk space a FactualTV video takes up on your computer depends on the length of the
purchased video. A 30 minute long video takes up about 300 MB and a 60 minute video about 650MB.